Pulaski Technical College

Job Information

Job Title: Call Center Customer Service Representative
Company: Verizon Wireless
Location: 1 Allied Drive Little Rock, AR 72202
Hours: 6:00 am-11:00pm Sunday-Saturday
Date Posted: 11/14/2012
Benefits: Medical, dental, and 401K on your first day of employment. Tuition Assistance ($8,000 per year for full-time employees). Discount Employee Phone Program. Life Insurance. The full time position pays $27,000 per year ($12.98 per hour). Shift differential of 10% for shifts Mon-Sat that start at 2 pm. Performance-based yearly incentive/bonus pay. Paid vacation, personal and holidays. Employee discounts on child care, automobiles, mortgages, tuition, computer systems, various retailers and more.
Minimum Requirements: Have the ability to work in a fast-paced, intense, and results-oriented environment. Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task listening to the customer, sharing information, and troubleshooting issues. Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call. Be able to work shift work anytime from 6am-11pm, Sunday-Saturday, in a call center that is open 365 days a year. Be able to work without interruption for the first 4 months of employment.
Preferred Qualifications: Training and transition is paid at your regular pay rate; Training is 7 weeks in length: Monday-Friday. The training schedule is 8:00a.m.-5:00p.m. Transition will follow for 13 weeks in length: Sunday-Thursday. The transition schedule is 11:00a.m.-8:00p.m. Once transition is complete you will need to be able to work any 8 hour shift from 5:55a.m. to 11:15p.m.
Job Description: In this position, you would work in a fast-paced, intense, results-oriented environment. Your main responsibilities would be handling inbound customer calls while using a computer terminal, researching and resolving billing inquiries, explaining our products and services, and troubleshooting service and equipment issues.
Contact Info: www.vzwcareers.com Location: Verizon Wireless 1 Allied Drive Little Rock, AR 72202

Pulaski Technical College
3000 West Scenic Drive
North Little Rock, AR 72118
Phone: (501) 812-2200

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